📦 Shipping Policy – Aurora Pet Care (United States)

We know how important it is to receive your pet’s essentials quickly and safely. At Aurora Pet Care, we ensure secure, careful, and timely delivery of every order.

We work with trusted international and US-based fulfillment partners. Depending on product availability and warehouse location, your order may ship from one of our global fulfillment centers.

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Order Processing Time

All orders are processed within 1–2 business days after purchase.
Processing time does not include weekends or holidays.

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Shipping Times (United States)

Actual delivery times may vary based on product availability, warehouse location, carrier delays, holidays, or other external factors.

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Order Tracking

Once your order has shipped, you will receive a tracking email with a link to follow your package at any time.
Tracking updates may take 24–48 hours to appear.

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Multiple Items in One Order

If you order multiple items, they may be shipped separately to ensure the fastest delivery possible.
You will not be charged extra shipping fees for split shipments.

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Incorrect Shipping Information

Please verify your shipping address carefully before completing your order.

Aurora Pet Care is not responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.

If a package is returned due to an incorrect address, reshipping fees may apply.

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Questions or Support?

We’re here to help. If you have any questions about your order or shipping, please contact us:

📧 serenbrand@hotmail.com
📍 Official business name: Seren