Terms of service
Terms of Service – Aurora Pets Care
Last updated: 07/12/2025
Welcome to Aurora Pets Care (“we”, “us”, “our”). By accessing or using our website and services, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before placing an order.
If you do not agree with these Terms, you should not use our website or purchase our products.
1. General
Aurora Pets Care is an online store that offers pet-related products for consumers in the United States.
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
We reserve the right to:
- update or modify these Terms at any time
- change or discontinue products or services
- limit or refuse any order
The most current version of these Terms will always be available on our website.
2. Orders
All orders placed through our website are considered offers to purchase products.
An order is considered accepted when:
- you receive an order confirmation email from us, and
- your payment has been successfully processed.
We reserve the right to cancel or refuse any order, for example in the following cases:
- product is out of stock
- pricing or product information errors
- suspicion of fraud or unauthorized activity
- technical errors on the website
If your order is canceled after payment, you will receive a full refund.
3. Pricing and Payment
All prices on our website are shown in US Dollars (USD) unless stated otherwise.
We may change prices at any time without prior notice, but such changes will not affect orders that have already been placed and confirmed.
Payment must be completed using one of the available payment methods shown at checkout (such as credit card, PayPal, etc.).
We use secure payment providers to process your transactions.
4. Shipping and Delivery
We ship orders to addresses within the United States.
Estimated delivery times are shown at checkout and may vary depending on location, carrier, and product availability.
Any delivery times provided are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- carriers
- customs
- incorrect or incomplete shipping information
- events beyond our reasonable control (weather, strikes, etc.)
Risk of loss passes to you once the order has been handed over to the shipping carrier.
5. Returns and Cancellations
We offer a 14-day return period for eligible items, starting from the date you receive your order.
To qualify for a return, items must be:
- unused and unopened
- in their original packaging
- in resellable condition
Some items (such as used pet toys or hygiene-sensitive products) may not be eligible for return once opened.
For full details, please refer to our Return Policy, which is part of these Terms.
If you wish to cancel an order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we will do our best to cancel it.
If the order has already shipped, you may need to follow the return process.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Aurora Pets Care shall not be liable for:
- any indirect, incidental, special, or consequential damages
- loss of data, profits, or revenue
- any damages resulting from the use or inability to use our products or website
Our total liability for any claim related to your purchase or use of our products is limited to the amount you paid for the specific product(s) giving rise to the claim.
Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law.
7. Product Information and Usage
We aim to present product descriptions and images as accurately as possible. However, we do not guarantee that:
- colors, sizes, or details will be perfectly displayed on every device
- product descriptions are error-free or complete at all times
Our products are intended only for pets and must be used under appropriate supervision.
You are responsible for checking whether the product is suitable and safe for your pet.
We are not responsible for misuse of products or failure to follow instructions or warnings.
8. Privacy and Data Protection
We respect your privacy and process your personal data in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in that policy.
9. Intellectual Property
All content on our website, including logos, text, images, graphics, and design, is the property of Aurora Pets Care or its licensors and is protected by applicable intellectual property laws.
You may not:
- copy, reproduce, distribute, or modify content
- use any part of our website for commercial purposes without our prior written consent
10. Changes to These Terms
We may update or modify these Terms from time to time.
When we do, we will update the “Last updated” date at the top of this page.
Your continued use of our website following any changes constitutes your acceptance of the updated Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States, and, where applicable, the laws of the state in which our business is registered, without regard to conflict of law principles.
Any disputes arising out of or related to these Terms shall be resolved in the competent courts of that state.
12. Contact
If you have any questions about these Terms, please contact us:
📧 serenbrand@hotmail.com